Calls/Investigation/call_bb7722

call_bb7722

Collections Agent · v1.4.2 · LiveKit + Custom

Call summary

Outcome

in_progress

Status

in_progress

Failure reason

—

Quality

—

Customer sentiment

0.42

Agent sentiment

0.25

Compliance

review

Total cost

$0.100

Deployment

2026.08.03

Incident

—

Provider call ID

prov_bb7722

Recording

none

Root-cause hypothesis

Call completed successfully with balanced latency across ASR, LLM, tools and TTS.

AI hypothesis · conf 95%

Components used

CarrierSIPASRLLMToolsTTSWorkflow

Synchronized replay

Select waveform, word or marker — all panels seek together

0.0s / 64.0s · 1x · ch both

Error Silence Tool Evaluation Interruption

Conversation transcript

Speaker-separated · click turn to seek

agent0.0–5.0s (5s)en-USgap 380ms sp_llm_1

Hello, this is an attempt to collect a debt. Am I speaking with the account holder?

customer5.5–7.2s (1s)ASR 98%sent 0.2 sp_asr_1

Yes, that's me.

agent8.0–14.0s (6s)gap 410ms sp_llm_2

Your balance is $428. Would you like a payment plan today?

customer14.8–17.2s (2s)ASR 95%payment_promise

Yes I can pay half today.

amount:half

tool18.0–18.6s (600ms) sp_tool_1

payments.create_promise → 201 Created

agent19.2–25.0s (5s)sent 0.5gap 390ms

Great — $214 scheduled for today. Anything else?

Call waterfall

Carrier → SIP → media → ASR → LLM → tools → TTS → terminate

Trace timeline

Click span to seek

Automatic latency bottleneck diagnosis

Call completed successfully with balanced latency across ASR, LLM, tools and TTS.

LLM generation380ms (45%)

ASR210ms (25%)

TTS150ms (18%)

Tools100ms (12%)