3
AC
Platform/Health

Platform Observability

Metrics, logs, traces, synthetic checks, queue lag, data freshness and cost of the observability platform itself.

App health API

DB latency

DB connected

No

Internal service health

ServiceStatusSignal
API gatewayhealthy12 ms
Webhook ingestionhealthy48 ms
Streaming ingestiondegraded210 ms
Normalization workershealthy90 ms
Evaluation queuehealthylag 4s
Search indexhealthylag 12s
Object storagehealthy35 ms
Postgres primaryhealthy2 ms
Redishealthy1 ms
Billing meterhealthylag 1s

Detect

Missing provider eventsIngestion backlogFailed webhooksDelayed call processingEvaluation failureStorage failureSearch-index lagIntegration-token expiryData-quality degradation

Service objectives (configurable)

Webhook ack P95

configurable · validate under load

< 300ms

Live dashboard update

near-real-time

< 5s

Post-call processing

async pipeline

shortly after end

Search common queries

P95 objective

< 2s

Dashboard load

common views

< 3s

Tenant isolation

hard requirement

zero cross-tenant

Evaluator outage

queue + skip policy

graceful degrade