ZiplyHuman/Operations/Real-Time Ops

Real-Time Operations

24/7 operational visibility for VoiceOps AI. Production-first KPIs, live health, latency, quality, cost and incidents.

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LIVEFilters: production · agent=all · region=all · llm=all

Calls in progress

247

+6.9%vs prior

SLA / target: —

Calls today

15,777

+5.9%vs prior

Calls this hour

842

-7.5%vs prior

Answered calls

14,201

+6.0%vs prior

Failed calls

318

+51.4%vs prior

SLA / target: <150

Dropped calls

+9.1%vs prior

Successful outcomes

12,904

+6.6%vs prior

Call success rate

91.4%

-1.3%vs prior

SLA / target: ≥93%

Containment rate

78.2%

+2.8%vs prior

SLA / target: ≥75%

Transfer rate

12.4%

+5.1%vs prior

Abandonment rate

4.1%

+13.9%vs prior

SLA / target: ≤3%

Avg call duration

4m 12s

+2.9%vs prior

Avg time to first response

820ms

+10.8%vs prior

SLA / target: ≤700ms

Avg agent latency

1.18s

+12.4%vs prior

P50 latency

940ms

+3.3%vs prior

P75 latency

1.32s

+3.1%vs prior

P90 latency

1.84s

+8.2%vs prior

P95 latency

2.41s

+14.8%vs prior

SLA / target: ≤2.0s

P99 latency

4.10s

+13.9%vs prior

ASR latency

210ms

+6.1%vs prior

LLM latency

680ms

+30.8%vs prior

SLA / target: ≤600ms

TTS latency

190ms

+2.7%vs prior

Tool-call latency

240ms

+9.1%vs prior

End-to-end response latency

1.42s

+17.4%vs prior

Silence duration (avg)

1.8s

+28.6%vs prior

Interruption rate

6.2%

+6.9%vs prior

Overlap rate

3.1%

+6.9%vs prior

Customer sentiment

0.42

-12.5%vs prior

SLA / target: ≥0.4

Quality score

88.2

-2.1%vs prior

SLA / target: ≥90

Compliance score

96.4

-0.6%vs prior

SLA / target: ≥95

Cost per call

$0.084

+6.3%vs prior

Cost per successful outcome

$0.112

+6.7%vs prior

Active incidents

+100.0%vs prior

Critical alerts

+200.0%vs prior

Call volume time series

Last 24h · filtered

Production

Failure categories

Last hour

Success rate trend

Quality score trend

Latency distribution (P95 proxy)

Latency waterfall

Carrier → SIP → ASR → LLM → TTS → Tool → Workflow

Carrier

120ms

SIP

45ms

ASR

210ms

LLM

680ms

TTS

190ms

Tool

240ms

Workflow

80ms

Outcome funnel

Answered → Contained → Success

Inbound attempts100%

Answered90%

Engaged82%

Contained64%

Successful outcome58%

Provider performance

Relative latency index

OpenAI Realtime72

Deepgram ASR94

ElevenLabs TTS91

Twilio SIP88

Telnyx90

Custom tools API68

Cost trend

USD per hour (proxy)

Deployment annotations

Markers correlated with quality/latency shifts

Aug 3 · 18:40

Banking IVR speech model swap

ASR confidence ↓ · escalations ↑

Aug 3 · 09:10

Support Concierge tool-call retries

LLM P95 +1.5s

Aug 2 · 14:20

Collections prompt v4.2

Compliance + quality stable