3
AC
Platform/Ingestion

Production Call Ingestion

Multiple paths to observe production calls without hosting your agents: webhooks, connectors, SDKs/OTel, batch and streaming.

Design principles

  • High-volume async processing with backpressure and partitioning
  • Deduplication via idempotency keys; failure recovery via DLQ + retries
  • Normalize to canonical model; retain original raw payload for investigation
  • Every call gets a global internal ID mapped to all provider IDs

Webhook ingestion

20 event types · HMAC · idempotency · rate limits · DLQ · audit

Open

Native connectors

Voice AI + telephony providers via adapter framework

Open

SDKs & OpenTelemetry

9 languages · traces · metrics · Voice AI semantic conventions

Open

Batch import

JSON · JSONL · CSV · Parquet · S3 · Kafka · Kinesis · Pub/Sub

Open

Streaming ingestion

WSS · WebRTC · SIPREC · RTP · Kafka · backpressure · partitions

Open

Unified event model

Vendor-neutral entities · global call ID · raw payload retention

Open