3
AC
Ingestion/Connectors

Native Integrations

Direct connectors collect everything the provider exposes, then normalize into the canonical model while retaining raw payloads.

Collected fields (when exposed)

Call metadataProvider call IDSession IDAgent IDPhone numberSIP Call-IDStart/end timestampsRecording / stereo audioTranscript + word timestampsASR confidenceLLM prompts/responsesToken consumptionTTS timingsTool callsWorkflow stepsTransfer eventsDisconnect reasonProvider errorsTelephony eventsCost informationCustomer metadata
LI

LiveKit

Realtime media & agent rooms

connectedvoice ai
PI

Pipecat

Open voice pipeline framework

connectedvoice ai
EL

ElevenLabs

TTS / conversational voice

connectedspeech
RE

Retell AI

Hosted voice agents

availablevoice ai
VA

Vapi

Voice agent platform

connectedvoice ai
BL

Bland AI

Phone agents at scale

availablevoice ai
TW

Twilio

SIP / Programmable Voice

connectedtelephony
VO

Vonage

Voice & messaging APIs

availabletelephony
TE

Telnyx

Elastic SIP trunking

connectedtelephony
SI

SignalWire

Realtime communications

availabletelephony
AM

Amazon Connect

Cloud contact center

connectedcontact center
GE

Genesys Cloud

Enterprise CX platform

availablecontact center
NI

NICE CXone

Contact center suite

coming sooncontact center
FI

Five9

Cloud contact center

availablecontact center
DI

Dialogflow

Google conversational AI

availablevoice ai
AM

Amazon Lex

Conversational bots

connectedllm
AZ

Azure AI Speech

ASR / TTS

availablespeech
OP

OpenAI Realtime

Realtime multimodal API

connectedllm
CU

Custom SIP Agent

Generic SIP adapter

connectedcustom
CU

Custom WebRTC

Browser / app WebRTC

availablecustom

Full OAuth / credential wiring for each vendor is deferred — connectors are structured for later activation without changing the core platform.