Overview

LIVE

VoiceOps AI · Technical — full persona board, latency percentiles, errors, deploy markers.

Failure spike detected

Support Concierge · task success −8pp after deploy · CRM tool timeouts clustering · inc_1001

Active Calls

247

+12 · 5m

Call Success Rate

91.4%

-1.2pp · 24h

Quality Score

88.2

weighted

P95 Response Latency

1.84 s

+180ms deploy

Failed Calls

last hour

Active Incidents

open

Provider status

TwilioOK

OpenAIelevated lat.

DeepgramOK

Vonage EUdegraded

Regional

us-east-1healthy

us-west-2degraded

eu-west-1critical

ap-southeast-1healthy

P95 latency (ops)

Last 24h

Deployment Incident

Call volume & success trend

24h · deploy & incident markers

Explore

Deployment Incident

Latency percentiles

p50 / p95 / p99 · deploy & incident markers

Traces

Error distribution

Labeled failures · max 6 categories

Failed

Success rate trend

Business outcome · management view

Outcomes

Deployment Incident

Agent Health Matrix

Status · Calls · Success · Quality · P95 · Errors · Trend — click row for full health

Full matrix

Agent	Status	Calls	Success	Quality	P95 Latency	Errors	Trend
Support Bot LiveKit + Custom · us-east-1	Critical	980	61.0%	58	4.10 s	21.0%	Declining	Health
Banking IVR Assist Amazon Connect + Lex · eu-west-1	Critical	902	71.4%	68	2.65 s	14.8%	Declining	Health
Sales Agent Vapi · us-west-2	Warning	1,210	82.0%	76	2.80 s	8.3%	Declining	Health
Support Concierge Vapi · us-west-2	Warning	3,104	87.5%	82	1.92 s	6.4%	Declining	Health
Legacy IVR Bridge Custom REST · eu-west-1	No data	0	0.0%	0	0 ms	0.0%	Unknown	Health
Claims Intake Agent Retell AI · us-east-1	Maintenance	0	0.0%	0	0 ms	0.0%	Unknown	Health
Appointment Bot Retell AI · us-east-1	Healthy	2,430	94.0%	91	1.40 s	2.1%	Improving	Health
Collections Agent LiveKit + Custom · us-east-1	Healthy	4,281	94.2%	91	1.18 s	2.4%	Stable	Health
Appointment Scheduler Retell AI · us-east-1	Healthy	1,890	96.1%	94	980 ms	1.2%	Improving	Health
Outbound Survey Bot Twilio + Pipecat · us-central-1	Healthy	5,600	92.8%	89	1.05 s	3.1%	Stable	Health