Banking IVR Assist
CriticalIntegration errorProvider: Amazon Connect + LexVersion: v0.9.4Environment: productionLast deployment: 60d agoRegion: eu-west-1Language: en-GBUse case: BankingTrend: Declining
Call volume
902
today
Success rate
71.4%
Declining
Quality score
68
weighted
P95 latency
2.65 s
end-to-end
Transfer rate
22.0%
to human
Cost per call
$0
fully loaded
Critical — prioritize investigation
Error rate 14.8% · transfer 22.0%. Start with Errors and Deployments tabs, then open a failed call waterfall.
Success rate
24h trend
P95 latency
24h trend
Top error categories
Recent activity
1 calls · latest first
| Call | Status | Quality | Latency | When |
|---|---|---|---|---|
| call_9912de | Partial successPartial success | 55 | 2.89 s | 59d ago |
Latest related deployment
dep_banking_0803
ASR provider / speech model swap
ASR provider changed · 60d ago · Marcus L.rollback recommended