3
AC
Quality/Releases

Release & Regression Monitoring

Track prompt, model, ASR/TTS, workflow, tool, KB, telephony and platform changes. Before/after comparison with statistical confidence — rollback is recommend-only.

Agent prompt changedLLM model changedLLM parameters changedASR provider changedTTS provider changedVoice changedWorkflow changedTool changedKnowledge base changedTelephony route changedVoice-agent platform changedApplication version released

Metric chart with deployment annotations

Vertical markers = production changes

Deployments

LLM parameters + tool retries changed

dep_support_0803 · production

Type

LLM parameters changed

Agent

Support Concierge

When

8/3/2026, 9:10:00 AM

Author

Priya N.

Before

retries=1 · temp=0.2

After

retries=3 · temp=0.4

Before vs after · control/treatment style metrics

MetricDeltaRelativeConfidencenSeverityCustomer impact
Task success-8.0pp-8.7%p<0.012400criticalHigh customer impact
P95 latency+710ms+41%p<0.012400highCX friction
Tool error rate+5.6pp+700%p<0.01800criticalFailed address changes

Automated rollback recommendations never execute without explicit authorization and integration permissions.