Quality/Anomalies
Anomaly Detection & Drift
Automatic baselines per agent, metric and segment. Detect sudden shifts, seasonal deviations and multi-metric anomalies.
Static thresholdsDynamic thresholdsSeasonal baselinesMoving averagesStandard-deviation rulesPercentile thresholdsChange-point detectionMulti-metric anomaly detectionCustomer-defined algorithms
20 anomalies · 20 detection classes
Active anomalies
Sudden failure-rate increase
ano_01
Status
open
Start time
8/4/2026, 2:40:00 AM
Baseline
2.1%
Actual value
8.7%
Scope
Support Concierge · us-west-2
Detection method
Change-point + multi-metric
Estimated impact
184 failed calls · ~162 customers
Related deployment
dep_support_0803
Related incident
inc_1001
Likely causes
- Tool retry storm
- LLM timeouts post-deploy