Operations/RCA
Automated Root-Cause Analysis
AI-assisted correlation across telephony, media, ASR, LLM, tools, deploys and history. Diagnoses are hypotheses until confirmed.
Failed / low-quality calls
Diagnosis
call_8f2a91
Most likely root cause
LLM timeout after tool-call retry storm on CRM address update
Status
proposed
Affected calls
184
Affected customers
162
First observed
2026-08-03T09:15:00Z
Correlated deploy
Support Concierge 2026-08-03T09:10
Correlated provider
OpenAI + CRM API
Similar incidents
inc_1001
Supporting evidence
- tool.execute crm.update_address status=timeout retries=3
- llm.generate retries=2 then error
- 4.2s dead-air silence marker
- Deploy Support Concierge 2026-08-03 increased tool retries
Investigation steps
- Inspect CRM latency SLOs for update_address
- Review tool retry policy after deploy
- Compare LLM timeout config pre/post deploy
- Sample 20 similar failed address-change calls
Suggested remediation
- Add circuit breaker on CRM update
- Reduce max tool retries from 3 → 1 with graceful apology
- Raise user-visible progress utterance during tool wait
Correlated signals: telephony · SIP · media · ASR confidence · LLM traces · tool calls · workflow · TTS · deployment history · provider status · similar failures · historical incidents · customer metadata.