Call summary
Outcome
failed
Status
failed
Failure reason
LLM timeout after tool-call retry storm
Quality
41
Customer sentiment
-0.35
Agent sentiment
0.25
Compliance
pass
Total cost
$0.134
Deployment
2026.08.03
Incident
inc_1001
Provider call ID
prov_8f2a91
Recording
available
Root-cause hypothesis
Customer experienced a multi-second response delay culminating in failure. Approximately 1.6 seconds came from the CRM lookup/update retry storm, 700 milliseconds from LLM generation under retry pressure, and 500 milliseconds from TTS synthesis timeout.
AI hypothesis · conf 86%Components used
Evaluator results
Synchronized replay
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Conversation transcript
Speaker-separated · click turn to seek
Call connected · recording disclosure played
Hi, thanks for calling. This call may be recorded. How can I help?
I need to change the shipping address on my last order.
crm.lookup_order → 200 OK (210ms)
I found order 88421. What's the new shipping address?
1847 Market Street, apartment 4B, San Francisco, 94103.
[silence 4.2s — no response]
dead_airHello? Are you still there?
Call failed · llm.complete timeout after tool-call retry storm
task_incompleteCall waterfall
Carrier → SIP → media → ASR → LLM → tools → TTS → terminate
Trace timeline
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Automatic latency bottleneck diagnosis
Customer experienced a multi-second response delay culminating in failure. Approximately 1.6 seconds came from the CRM lookup/update retry storm, 700 milliseconds from LLM generation under retry pressure, and 500 milliseconds from TTS synthesis timeout.