Support Concierge
WarningIntegration degradedProvider: VapiVersion: v1.5.0Environment: productionLast deployment: 60d agoRegion: us-west-2Language: en-USUse case: Customer SupportTrend: Declining
Call volume
3,104
today
Success rate
87.5%
Declining
Quality score
82
weighted
P95 latency
1.92 s
end-to-end
Transfer rate
14.2%
to human
Cost per call
$0
fully loaded
Warning — elevated failure or latency
Error rate 6.4% · transfer 14.2%. Start with Errors and Deployments tabs, then open a failed call waterfall.
Success rate
24h trend
P95 latency
24h trend
Top error categories
Recent activity
3 calls · latest first
| Call | Status | Quality | Latency | When |
|---|---|---|---|---|
| call_8f2a91 | FailedFailed call | 41 | 3.12 s | 59d ago |
| call_8f2b02 | FailedFailed call | 44 | 3.40 s | 59d ago |
| call_8f2c03 | FailedFailed call | 39 | 3.60 s | 59d ago |
Latest related deployment
dep_support_0803
LLM parameters + tool retries changed
LLM parameters changed · 60d ago · Priya N.rollback recommended