Conversation
AgentCustomerToolEval flag
Audio & timeline
0 ms / 2m 36sWaveform
Silence Interruption Latency gap
Latency waterfall
Total: 0.92 secondsCustomer speech end
- ASR210 ms23%
- LLMbottleneck380 ms41%
- CRM API100 ms11%
- TTS150 ms16%
- Playback80 ms9%
Total response delay
0.92 seconds
LLM contributed 41% of the total response delay.
Speaker channels
Customer
Agent
Markers
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Diagnosis
Overall quality score
91
Verdict PassedEvaluation passed · task 100 · safety 100
Primary failure
Unknown
Root-cause hypothesis
No failure — successful payment promise
Call completed successfully with balanced latency across ASR, LLM, tools and TTS.
AI hypothesis · probabilisticConfidence
95%
Evidence
- All spans ok
- Task success evaluator pass
Recommended action
- No action required
Linked incident
None linked
Latency bottleneck
LLM · 380 ms (41%)
LLM contributed 41% of the total response delay.
Total response delay: 0.92s · see Latency waterfall
Latency waterfall
Total: 0.92 secondsCustomer speech end
ASR
LLM
TTS
- ASR210 ms23%
- LLMbottleneck380 ms41%
- CRM API100 ms11%
- TTS150 ms16%
- Playback80 ms9%
Total response delay
0.92 seconds
LLM contributed 41% of the total response delay.