3
AC
Platform/Pipeline

Audio & AI Processing Pipeline

Asynchronous, idempotent, horizontally scalable call processing from event receive to searchable call.

IdempotentHorizontally scalableObservableRetryableVersionedFault tolerantCost controlled

20-stage pipeline

Versioned workers · retries · DLQ · cost controls

  1. 1

    Receive call event

    ingest
  2. 2

    Authenticate and validate

    security
  3. 3

    Store raw event

    storage
  4. 4

    Normalize provider schema

    normalize
  5. 5

    Correlate into call session

    session
  6. 6

    Stream real-time dashboard updates

    live
  7. 7

    Retrieve / receive call audio

    audio
  8. 8

    Separate speaker channels

    audio
  9. 9

    Generate or validate transcript

    asr
  10. 10

    Extract conversation turns

    nlp
  11. 11

    Calculate voice metrics

    metrics
  12. 12

    Reconstruct distributed traces

    trace
  13. 13

    Run deterministic evaluators

    eval
  14. 14

    Run LLM evaluators (policy-gated)

    eval
  15. 15

    Detect anomalies

    anomaly
  16. 16

    Generate root-cause hypotheses

    rca
  17. 17

    Trigger alerts

    alert
  18. 18

    Update scorecards

    quality
  19. 19

    Persist cost and usage

    billing
  20. 20

    Make call searchable

    search